Refund and Exchange Policies



As long as the item you have purchased is in the condition it was sold, i.e. perfect, then you can Return the item at any of our stores in the same country as you have purchased. Please make sure you bring the corresponding receipt with you under all circumstances. This policy is only in effect upon sight of original receipt.

You can return any item within the period of ONE CALENDAR YEAR. Yes, you saw correctly, ONE CALENDAR YEAR. This is subject to all Refund and Exchange Policies being met at time of return.

Depending on the item (whether it is in season or out of season, vintage, etc.) and method of purchase ( credit card, cash, cheque, Money Exchange Service etc.), an application form or a small refund fee may be required in some cases. Most of time, Refund is free of charge.

You can usually Exchange goods purchased at the same point of service from which you originally purchased.

In case of any Dispute regarding the refund amount, or any other details, please contact the point of service from which you originally purchased the goods immediately for assistance.


IMPORTANT! In any case , La Promenade and any of its affiliates reserve the right to reject return request(s) that do not meet all Refund and Exchange Policies.

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